Shipping & Delivery

🕒 When can I expect my order?

We usually need 1–3 business days to process your order.
Delivery times within the US are typically 4–8 business days (Monday to Saturday).

📦 My delivery time has passed—where is my order?

Most orders arrive within the expected timeframe, but delays can happen.
If your order still hasn’t arrived 3 days after the expected delivery date, please email us at:
📧 support@amys-paw-workshop.com

🚚 How much are the shipping costs?

We offer free shipping on all orders.
Processing time is usually 1–2 business days, and delivery within the US takes 4–6 business days.

💳 How can I pay for my order?

We offer secure payment options through Germany’s most trusted providers:

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

Your payment details are always encrypted and secure.

📦 I’m missing part of my order—what happened?

Some orders may ship in multiple packages due to size or weight limitations.
Items may also come from different suppliers to ensure quality.
If you're missing something, don’t worry — the rest is likely on its way and usually arrives within 1 to 3 business days.

📷 What should I do if I receive a damaged shipment?

We’re sorry if your order was damaged in transit. Here's what to do:

  1. Take clear photos of the damaged item and packaging.

  2. Email us at support@amys-paw-workshop.com, including the photos and your order number.

  3. Please do not return the item without contacting us first.

Our customer service team will get back to you promptly and work with you to find the best solution.

❌ What if I ordered the wrong product, it doesn’t fit, or I changed my mind?

Please email support@amys-paw-workshop.com and let us know the situation.
We'll try to find the best possible solution. If a return is necessary, you’ll only need to cover the return shipping costs.

🙋♀️ Still have questions?

📧 support@amys-paw-workshop.com

🚚 Shipping, Processing & Delivery Timelines

  • Latest order time: 00:00 (GMT+01:00), Central European Standard Time (Berlin)

  • Order processing time: 1–3 business days (Monday to Saturday)

  • Delivery time: 4–8 business days (Monday to Saturday)

  • Shipping costs: Free shipping for the US.

❌ Order Cancellation

You may cancel your order for a full refund if you do so within 24 hours of purchase.
To cancel, email us at: support@amys-paw-workshop.com

Once the order has been shipped, changes or cancellations are no longer possible.

🔍 Order Tracking

Once your order is shipped, you will receive a tracking number by email.
To ensure smooth delivery, please enter an accurate email address at checkout.
While creating an account is optional, it makes tracking your package easier.

📝 Changes to Address or Phone Number

If you need to update your address or phone number, please contact us immediately — before the order has been shipped.

Once the order has been processed, we are unable to modify the shipping information.
In that case, we recommend requesting a refund and placing a new order with the correct details.

❓ Tracking Issues

If you experience issues with your tracking number or package delivery, we recommend:

  1. Contacting the courier directly as a first step.

  2. Allowing 1–4 business days for your tracking information to appear online.

In rare cases, tracking may not update, but your order will still be on the way.
If you need an estimated delivery time, please email us at: support@amys-paw-workshop.com